Policy Terms & Conditions :
7 Days Return Policy
Customer satisfaction is our motto. However, in any case if you are not satisfied with the product which you have received, you can return within 7 days after receipt of product at your place. After receipt of product at our warehouse in India, we will refund full amount which you have paid at the time of purchase. Item returned must be in like new condition with all original items/attachments/tags. (Any item returned that shows improper use, improper handling or physical damage, missing manuals, parts and accessories will be returned back to buyer). Please be informed that We DO NOT accept return in any women's clothing products like Sarees, Salwar Kameez, Kurtis, Lehenga Cholis or other. The reason is most of the time these are Make to Order based products. For any further clarifications do not hesitate to get in touch with our friendly customer support.
7 Days Exchange Policy
In any case, if you are not satisfied with the product which you have received or you want to exchange it, just inform us by mail/phone and you can return within 7 days after receipt of product at your place in India, we can exchange it as per your request. Please be informed that we DO NOT accept Exchange in any women's clothing products like Sarees, Salwar Kameez, Kurtis, Lehenga Cholis or other. The reason is most of the time these are Make to Order based products. For any further clarifications do not hesitate to get in touch with our friendly customer support.
Refund Payment Policy
We initiate refund procedure within 24 to 48 hours after receipt of the return product at our place. Refund will be reflected in your card/bank statements.
We assure you that the product you have ordered and which we have shipped is exactly as we have showcased it to you and is of the best quality. Further, all products are physically checked before shipping and packed safely to ensure that you (buyer) receive it in perfect condition. If there is any kind of issue (like damage by couriers), received wrong product etc. you need to send us product return and matter will be solved smoothly. Please call us or mail us as only human makes mistakes.
Return Courier Cost
In case of any type of return of the product, you (buyer) will have to bare/pay return courier cost to your local courier branch for Multipro(India) Address..
We (seller) provide, warranty of this product as per warranty period mentioned. Warranty period is counted from the date of receipt of product at buyer's place. Any physical damage will not be covered in warranty. In this case buyer will have to return the product. Upon receipt of product at our (seller's) warehouse, we will send fresh replacement piece immediately.
To ensure that your order reaches you in the fastest time and in safe condition, we choose best International shipping service provider according to buyer's location. Most of the time we ship through reputed courier companies or by Express Registered Postal Service.
To deliver this product within India, estimated transit time of couriers is 2 to 5 working days in most of the cases. International deliveries by courier is approx 4 to 6 days and by postal is approx 10 to 15 days. We always try our best to deliver you as committed however sometime courier or custom delay becomes beyond our control. You are requested to understand such situations. We ship on all week days (Monday to Saturday), excluding holidays.
Order Cancellation Policy
We accept cancellation of order before we ship it. However in case of any women's clothing products ( like Sarees, Salwar Kameez, Kurtis, Lehenga Cholis or other ) we are unable to cancel the order as these are made to order items and we can’t cancel it once manufacturer initiate manufacturing. In case if you have placed order by mistake, please cancel it IMMEDIATELY in next few minutes.
Online Payment Security
All online transactions on MultiproEshop are 100% safe. We work with world class payment gateway to process your online payments. All the information is processed using SSL data encryption (secure encrypted connection), which protects the information from being viewed by anyone.
All product prices mentioned are including all applicable taxes within India. This does not include any custom duties applicable at destination country. In any case if custom charge duties at destination, buyer will have to pay duty.